De-escalation and containment​

In this chapter, we will introduce de-escalation and containment, a communication approach centred around empathy, understanding, and compassion. This is a powerful tool when working with trauma survivors, promoting non-judgmental and supportive interactions. Using a single case study throughout, we will demonstrate how this can be applied in practice, providing practical insights into how to communicate effectively​.

We will be using a case study throughout. Note that this case study may not align with your day-to-day function; however, the communication techniques are transferable for many personal and professional situations.​