About our support line and support email service
We are here for you
Support line 0808 801 0331
We’re taking calls from 10am until 9pm Mondays to Thursdays, and 10am until 6pm on Fridays
We are a very small team and it can be difficult to get through. Please try at different times rather than re-dialling repeatedly as our team dedicate time to finish each call. We offer 30 minutes of supportive listening with signposting if that is relevant to your needs, but we cannot offer on-going support or counselling.
We also offer support by email - firstname.lastname@example.org
Please call our support line if you need to talk to someone soon, and try at different times if you have difficulty getting through.
What can you expect when calling our Support Line?
We promise to keep what you tell us completely confidential.
The only exceptions to this are if we learn that an adult or child is at imminent risk of harm or if we are given information about acts of terrorism or money laundering. In those circumstances alone we are obliged to inform the police or other authorities.
NAPAC’s Support Line is staffed by trained volunteers and team members, some of them with years of experience of speaking with survivors in a range of settings. Some of the volunteers and staff identify as survivors; others do not.
We offer supportive and non-judgmental listening in calls of up to 30 minutes. The caller is in charge. Whatever questions you may have, however painful your memories may feel that day, or whatever it is you need to share about your abuse history, we are here to listen and support.
Our primary goal is to encourage and empower survivors to take control of their healing and recovery. We do this by offering empathy, validation, normalisation, understanding and care. We can also offer information for those who have questions about the impact of abuse, common coping mechanisms, and the different ways in which healing and recovery can be achieved over time.
We do not provide general or legal advice, therapy, mental health diagnoses, or call-backs. However, we can signpost you to key organisations around the country that provide these services or who may be better placed to signpost you to local support organisations.
What can you expect when contacting our Support email?
Sometimes writing down your feelings can be easier than talking. You can write to us with any questions or comments about abuse experienced in childhood, its impact in adulthood, your recovery experiences, or to find longer-term support in your area. Unfortunately we cannot offer ongoing support by email. There is a well moderated internet forum for survivors of all types of abuse and neglect on the HAVOCA site please click here.
We aim to respond to all emails as promptly as possible, but it may take several days at busy times.
We regularly face very high demand on our support line, especially in the afternoons. Calls last up to half an hour, so if our lines are busy, please be patient and try again.