If you want to talk about what you experienced in childhood and how it is affecting you now, you can call or email our support team.
Call our free, confidential support line:
0808 801 0331
Monday to Thursday: 10am – 9pm
Friday: 10am – 6pm
Saturday and Sunday – Closed
We’re taking calls from 10am until 9pm Mondays to Thursdays, and 10am until 6pm on Fridays
We are a very small team and it can be difficult to get through. Please try at different times rather than re-dialling repeatedly as our team dedicate time to finish each call. We offer 30 minutes of supportive listening with signposting if that is relevant to your needs, but we cannot offer on-going support or counselling.
We also offer support by email – support@napac.org.uk
Please call our support line if you need to talk to someone soon, and try at different times if you have difficulty getting through.
NAPAC’s support line is staffed by trained volunteers and team members, some of them with years of experience of speaking with survivors in a range of settings. Some of the volunteers and staff identify as survivors; others do not.
We offer supportive and non-judgmental listening in calls of up to 30 minutes.
The caller is in charge. Whatever questions you may have, however painful your memories may feel that day, or whatever it is you need to share about your abuse history, we are here to listen and support.
We are not an ongoing therapeutic service, our primary goal is to encourage and empower survivors to take control of their healing and recovery, and to signpost them to the appropriate service where possible.
We do this by offering empathy, validation, normalisation, understanding and care. We can also offer information for those who have questions about the impact of abuse, common coping mechanisms, and the different ways in which healing and recovery can be achieved over time.
We do not provide general or legal advice, therapy, mental health diagnoses, or call-backs. However, we can signpost you to key organisations around the country that provide these services or who may be better placed to signpost you to local support organisations.
In order to better support survivors, NAPAC collects basic anonymised data from our support services. Only information voluntarily given is collected, and it is completely anonymised and aggregated. This enables us to identify trends so we can keep adapting our services, and provides insights for funders, policymakers, and other support organisations so they can better understand the needs of survivors. This also enables us to advocate for survivors without individuals needing to disclose publicly or compromise their privacy.
We never share specific personal data with third parties. The only exception to this is if we are told the name of an adult or child who is at imminent risk of harm. We are also legally obliged to disclose any information we may be given concerning acts of terrorism or money laundering to the police or other relevant authorities.
Sometimes writing down your feelings can be easier than talking. You can write to us with any questions or comments about abuse experienced in childhood, its impact in adulthood, your recovery experiences, or to find longer-term support in your area.
We regularly face very high demand on our support line, especially in the afternoons. Calls last up to half an hour, so if our lines are busy, please be patient and try again.
The National Association For People Abused in Childhood (NAPAC) © is a Registered Charity in England and Wales.
Registered Charity No. 1069802 | Company No. 3565696 | Registered Office: NAPAC, Canopi, 7-14 Great Dover Street, London, SE1 4YR. | © 2023 |