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Looking for a role with NAPAC? Why not apply for one of our vacancies and find out for yourself what a great place this is to work.

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The harm caused by abuse in childhood doesn’t end in childhood. Many adults who experienced abuse continue to face many challenges and reach out to us for support. Join our amazing team and help change lives for the better.

We are currently recruiting a Call and Email Handler and Stand-in Supervisor for our Survivor Support Services in Stockport.

Call and Email Handler and Stand-In Supervisor

We are seeking an empathetic and resilient Call and Email Handler to join our friendly team in Stockport. The Call and Email Handlers answer calls to NAPAC’s primary survivor support service – the telephone support line and also our developing email support service. Along with volunteers, they provide telephone support to adult survivors of childhood abuse and those supporting them. Overall, they will have a commitment to delivery of excellence in everything NAPAC does for survivors and their supporters. The post-holder will also cover for Supervisors on shift when needed, supporting and supervising both staff and volunteers to take calls and answer emails. This is a new role based in Stockport. 

Salary: £24,379 per year pro rata, plus pension
Hours: 20 per week (0.6 FTE) worked flexibly across the week
Contract: One year (with possibility of extension subject to funding)
Closing date for applications: 6pm Wednesday 20 October 2021

Application is by completion of the formal NAPAC application form only – CVs will not be accepted.

Job description

Application form



We are always looking for volunteers to join our friendly support line team in Stockport. Our volunteers are a mix of people with direct and indirect experience of child abuse – sometimes they have no experience of this. If you have empathy, resilience and can commit to a regular four-hour shift, then we’d love to hear from you.

Volunteer for NAPAC

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