Our support line team are key workers – please Clap for Our Carers #ClapForOurCarers

23 April 2020

NAPAC’s support line team are key workers. We are continuing to offer a vital service for survivors, taking calls from Monday to Friday. We are here to listen, if you are struggling with your feelings because of what you suffered in childhood.

Many survivors suffer from anxiety, depression or complex post-traumatic stress disorder. The coronavirus lockdown prevents people from accessing their usual healthy coping strategies, such as exercise classes or seeing friends, so you may be finding things even harder than usual.

The lockdown may also remind you of childhood experiences of being trapped in an unsafe home, and that can trigger feelings of panic or dissociation.

We often hear of very harrowing experiences on NAPAC’s support line and sometimes callers are suicidal. As part of our trauma-informed approach, our staff never work alone at home, as we have to ensure they themselves are supported to be able to help others.

When you clap for our carers #ClapForOurCarers on Thursday at 8pm, please think of our team, who will be taking calls until 9pm.

NAPAC is here for you

Call our support line on 0808 801 0331; the opening hours are 10am – 4pm on Mondays, Wednesdays and Fridays and 2pm – 9pm on Tuesdays and Thursdays.

We know some people find it easier at first to write to us rather than call. If this sounds like you, please contact our confidential email support service at this address – support@napac.org.uk

If you are suffering from flashbacks, you can listen to our grounding tips in audio or read them online Listen to our grounding tips if you are having a flashback

Read our coronavirus page for advice on coping during the lockdown How to feel safe during the lockdown

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