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Trauma-Informed Communication​

£70.00




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Description

How to purchase

In order to purchase for more than one person, select the Group option and the number of courses you would like to buy.

In your NAPAC account you can then assign a course to a registered email address. The email address you assign the course to must also have registered with NAPAC, you can register here.

Once the course has been purchased and assigned, the user can login to their account and begin the course.

Purpose

This course provides a comprehensive understanding of trauma-informed communication, equipping professionals with the knowledge and skills to engage with survivors of trauma in a non-judgemental, supportive, and effective manner.

It is designed for professionals, caregivers, and organisations working with survivors of abuse, exploitation, or other traumatic experiences. The module explores key aspects of trauma-informed communication, including appropriate language use, non-verbal communication, de-escalation strategies, and organisational policies.

By the end of this module, participants should be able to:

  • Understand the principles of trauma-informed communication and their importance in supporting survivors.
  • Recognise and avoid victim-blaming language, replacing it with empowering and supportive communication.
  • Identify the impact of language on survivors’ recovery, resilience, and empowerment.
  • Adapt communication approaches to create a safe, respectful, and supportive environment.
  • Apply trauma-informed techniques in professional settings to build trust, reduce harm, and foster positive engagement with survivors.

This module reinforces the importance of language in shaping perceptions and experiences, ensuring that interactions with survivors are rooted in empathy, respect, and an understanding of trauma’s lasting impact.

Frequently Asked Questions

Do I need to submit any written work?

The learning is self-directed. You will not need to submit any work. 

What will I need to get the best out of this course?

  • Notebook for recording your thoughts and reflections
  • A suitable location in which to study

 

What if the course brings up certain thoughts and feelings for me; who can I talk to?

Thinking and learning about childhood abuse will certainly be difficult whether or not you are or know a survivor. If you are affected by any of the course content, please call NAPAC’s support line on 0808 801 0331 and talk to someone – details of the service including the opening hours are here: 

https://napac.org.uk/calling-our-support-line/

You may also find NAPAC’s free online resources helpful, including our booklets and information about flashbacks and grounding techniques: 

NAPAC’s booklets https://napac.org.uk/resources/

Flashbacks and grounding techniques https://napac.org.uk/flashbacks/

If you need to talk to someone outside of NAPAC’s opening hours, you can call Samaritans 24/7 365 days a year on 116 123.

The National Association For People Abused in Childhood (NAPAC) © is a Registered Charity in England and Wales. 
Registered Charity No. 1069802 | Company No. 3565696 | Registered Office: NAPAC, Arc House, - Canopi, 82 Tanner St, London SE1 3GN | © 2025 |

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