By using NAPAC’s services (including our support line, email support, website, training or media engagement) you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
NAPAC (Charity No: 1069802) supports adult survivors of abuse in childhood. We also provide training and consultancy to organisations supporting survivors.
NAPAC offers free emotional support via phone and email. We do not provide:
We may signpost you to other organisations, but decisions based on our support remain your responsibility.
Phone Support and Caller Information
When you contact our telephone support line, your full phone number may be visible to our trained team if it is not withheld. This is a necessary safeguarding measure, allowing us to take appropriate action if someone is at immediate risk of serious harm, or if we need to manage abusive or inappropriate use of the service.
We do not use or share callers’ numbers beyond what is necessary for safety. Internally, only the final four digits are used for monitoring and safeguarding purposes. We do not record calls.
Behavioural Expectations
We do not tolerate abusive, threatening or aggressive behaviour. Anyone behaving in this way may be barred from future use of our services.
We keep contacts confidential unless:
We will inform you on the call where possible.
We collect only minimal data (e.g. email address) to respond to your enquiry. All data is anonymised for service improvement, reporting, and advocacy purposes.
If you contact us about consultancy, training, partnerships or other general queries:
We process personal data under UK GDPR based on:
We use secure servers, encryption, and strict access controls. Any third-party systems we use are compliant with data protection law.
NAPAC’s content (training materials, website content, publications) is protected by copyright. You may use it for non-commercial purposes with attribution. Commercial use requires written permission.
NAPAC accepts no liability for any loss, damage, or injury from use of our services. All support, training, and signposting are informational only and not a substitute for professional advice.
We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
We are not liable for delays or disruptions caused by events outside our control, including acts of God, technical failures, public health emergencies, or regulatory changes.
Use of www.napac.org.uk must comply with the law. Do not:
Cookies may be used to improve your browsing experience. You can manage cookie preferences via your browser.
We may update these Terms at any time. Your continued use of our services means you accept the latest version. Major changes will be flagged where feasible.
These Terms are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of its courts.
We aim to resolve concerns informally. Please contact info@napac.org.uk in the first instance.
You may also contact the Charity Commission if you remain dissatisfied.
