We need volunteers to join our Stockport support line team.

Find out more about volunteering for us.

Need to talk? Call our support line, free from landlines or mobiles.

0808 801 0331

10am-9pm Mondays to Thursdays & 10am-6pm on Fridays

Calls will not show on your bill

NAPAC’s series of six booklets for survivors and those who support them are free to download
and are also available in audio format.

What we ask of our volunteers

You could make a real difference to someone who needs help.  NAPAC will train and support you to achieve this.


You don’t need to be a survivor of abuse yourself to volunteer for NAPAC.  What you do need is the willingness to understand and engage with the sometimes disturbing and traumatic experiences of our callers.


Supporting adult survivors of childhood abuse can be challenging.  That’s why our volunteers need strong self-awareness, know how to ask and seek support and to be in the right place in their life to be able to support others.


We invest in our volunteers through intensive training.  Once you have completed this training, you’ll do a four-hour shift every week for at least a year with our team in Stockport.

I’m just listening. Reflecting on other people. I enjoy it.

What’s it like taking calls on our support line?

NAPAC was set up to support adults who are struggling to cope with the long-term consequences of any type of abuse or neglect.  So on our telephone support line we hear from all sorts of people from all different backgrounds with all types of life experiences.

Each and every call is different and you need to be prepared to listen without judging.  One in seven callers to our support line are telling someone for the first time in their lives about what they suffered in childhood.

Volunteer case study – Q&A with Eve

What do you do for work?
I manage Student and Graduate Recruitment for a large accountancy firm.

How did you hear about NAPAC?
Through Manchester Community Central Library.

Were there any things which you were worried about and made you unsure about doing it?
I was unsure I would have the right experience and be able to help.

What appealed to you about volunteering for NAPAC?
I wanted to feel like I was giving back, like I was taking an active role in helping people in some small way.

How was the training?
The training was really interesting! Very thorough, the team made sure we were prepared before going live on the phones. I learnt a lot and was interested in the psychology behind what we were learning. Having the support line staff, with their career backgrounds in different but equally relevant fields, helped us to gain further insight and provided examples to give context to what we were learning.

When did you start taking calls?
November 2016

What was it like taking your first call?
I remember it being nerve wracking. I was speaking to a young woman who at first was so quiet, you could hardly get two words out of her. I remember trying to coax how she was feeling out of her and try to put her at ease. It was difficult, I was worried I hadn’t done enough, but the support line supervisor talked me through.

What do you like most about being a volunteer on the support line?
For 4 hours a week, I don’t think about my life, worries, what I’m doing next weekend… I’m just listening. Reflecting on other people. I do enjoy it. It has given me perspective. It also has allowed me to see the power in just listening. I always try to find a solution but sometimes the solution is just talking and actually being heard. I’ve seen how important that is for our callers.

What do you find hardest about being on the support line?
That sometimes I just can’t imagine what they’ve been through. Even though I’ve been taking calls for four months, I’m still surprised by what people have experienced.

Any other comments you want to add to anyone who might be thinking about volunteering?
Don’t be scared if you don’t have relevant experience, don’t be scared and think you’ll be out of your depth. You won’t. The team at NAPAC are amazing and are so supportive and really care about you as a volunteer. They’ve done so much for me and my development.

Listen to Eyob talk about being a NAPAC support line volunteer


What does Eyob enjoy about being on the support line?

What does the volunteer training involve?

In order to support survivors successfully, our volunteers need to have strong self-awareness, great active listening skills, and the ability to communicate in a way that is empowering to the caller.

To achieve this, we invest time and resources in providing excellent training to our prospective volunteers.  This training takes place in Stockport over six weeks, in two-and-a-half hour sessions on the same evening every week.  During this training, you will be introduced to the evidence base around childhood abuse, to the unique model that NAPAC works within and to the skills and tools you will be using on our national telephone support line, which is based in Stockport.

Following the training, prospective volunteers will undergo a period of ‘shadowing’ on the support line, learning from staff and more experienced volunteers.  After this, when the time is right, you will go on the support line as a full volunteer.

We have to make sure that this volunteer role is right for you and that you are right for the role.  That means that not all applications to become a volunteer are successful, or that everyone who goes through the training or shadowing will automatically become a full volunteer.

NAPAC also understands that this work can have a major emotional impact so we take our duty of care to look after our volunteers very seriously through our model of live supervision and support.  This is part of what makes volunteering at NAPAC special – you’re truly part of a warm, encouraging and empathetic environment.

If you are interested in applying to NAPAC as a volunteer with our Stockport team, please get in touch with us using the form on the contact us page.

Hear from Rachel and Alan about volunteering

Click here to listen to our volunteers Alan & Rachel talk to BBC Radio Manchester



Your donations help us to train more volunteers.

Personal Info

Reclaim Gift Aid

Gift Aid It!Add 25% more to your donation at no cost to you. A Gift Aid declaration allows NAPAC to claim tax back on eligible donations. It means that for every £1 you donate to NAPAC we can claim back 25p, at no extra cost to you.

By ticking the "Yes" box, I agree I would like NAPAC to reclaim the tax on all qualifying donations I have made, as well as any future donations, until I notify them otherwise. I understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year I may be asked to pay any difference. I understand that NAPAC will reclaim 25p of tax on every £1 that I give.

What is Gift Aid?

Gift Aid does not cost you a penny more, but can add an additional 25p to every £1 you donate. When NAPAC receives a donation from a UK taxpayer, we're entitled to claim an amount of tax (calculated at the basic rate of income tax in that year) paid on that donation. Once you have given your permission for us to do this on your behalf, there is no need for you to do anything else.

All that is required is that you must be a taxpayer and that would have paid or will pay sufficient Income and/or Capital Gains Tax to cover all the Gift Aid claimed on all your donations in that tax year. Please note that it is your responsibility to pay any difference.

The amount of tax we claim will be 25% of the total value of your donations in that tax year. Furthermore, if you are a higher taxpayer, you are also entitled to claim the difference between the basic rate which we will claim and the amount of tax you have actually paid. For further details on how you can do this, please contact your tax office. If your tax situation changes and your gifts will no longer be eligible for the Gift Aid scheme please contact us and we will amend your record accordingly.

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