What NAPAC does

NAPAC (the National Association for People Abused in Childhood) offers support to adult survivors of all types of childhood abuse, including physical, sexual, emotional abuse or neglect.

Need to talk? Call our support line, free from landlines or mobiles. Calls will not show on your bill

0808 801 0331

We are here for you

We’re taking calls from 10am until 9pm Mondays to Thursdays, and 10am until 6pm on Fridays

We also offer support by email support@napac.org.uk

Stress can trigger a flashback. Listen to our grounding tips for flashbacks NAPAC’s flashbacks and grounding tips

Read our popular series of six booklets for survivors or listen to them in audio

What we do

NAPAC (the National Association for People Abused in Childhood) offers support to adults who suffered any type of abuse in childhood; physical, sexual, emotional or neglect.

Our ambitions

For our services to meet the needs of survivors over the long term, we want to grow and develop even further. Read our strategic plan to find out how we plan to do this over the coming years NAPAC’s Strategic Plan 2018-2023, updated Autumn 2020.

For survivors, friends and family

If you’re an adult who wants to talk about what you suffered in childhood, you can call our support line 0808 801 0331. We offer confidential emotional support on calls of up to half an hour. Calls are free from all UK mobiles networks and landlines and calls won’t show up on your bill. Our support line service is run by experienced staff and trained volunteers.  Read more about our support line here

NAPAC’s series of six booklets for survivors and those who support them are free to download and are also in audio format on our resources page Survivor booklets series

We have some advice and perspectives about the things we are most frequently asked on our support line Read our Common Concerns page Survivors with PTSD may experience flashbacks.  If this affects you, here is our advice on grounding techniques Grounding tips

If a loved one has told you they suffered childhood abuse and you feel upset and confused, you can call us, too. We also have advice for anyone who knows a survivor Know a Survivor?

For those wanting to help NAPAC

Last year we took nearly 11,000 calls and emails from survivors and those who support them. There are 8.5 million adult survivors of child abuse in the UK, according to the ONS (Office of National Statistics) in 2020. We could do so much more with your help. We need funds to expand the support we can offer to survivors, through our support line and email and through our support groups.   Making a regular committed donation is the most valuable way of supporting our work. Donate to NAPAC See our fundraising page for ideas  Read more here

If you’d like to train as a support line volunteer, please get in touch. We need volunteers who can do one shift per week with our support line team in Stockport. Read more here

For organisations

Support groups

We run free support groups for adult survivors – the feedback from survivors who have participated in these 12 week support groups is excellent. We can run these groups anywhere, if there is funding to do so.  Read more here


Our training courses have been accredited by the Royal Society for Public Health (RSPH), the Royal College of Nursing (RCN) and the British Psychological Society (BPS). Our training helps professionals to provide trauma-informed services. Our courses are suitable for anyone who may be taking disclosures of non-recent child abuse from adults, including call handlers, safeguarding officers and occupational health teams, so that they feel confident in offering a supportive service which meets the needs of survivors. NAPAC Training Find out more about our approach Trauma-informed practice

We are keen to work in partnership with other organisations to develop training for staff who are supporting people who are disclosing childhood abuse.

For those wanting to report non recent child abuse


All police forces have specially trained officers who work with adult survivors reporting non recent child abuse. You can report to police by calling 101, going to a police station or reporting to your local force.  You can find the contact details of all police forces by visiting Police UK

Operation Hydrant is co-ordinating the various national police force inquiries into reports of non-recent abuse in institutional settings. In November 2016, Hydrant reported that 60% of referrals they’d received were found to present a live safeguarding risk.

For more about the process of reporting non recent child abuse to the police, read Operation Hydrant’s Victim Reporting Factsheet, Dec 2016


If you were failed by any institution based in England or Wales when you reported child sexual abuse, you can share your experience with the Independent Inquiry into Child Sexual Abuse (IICSA). Sharing your information will help IICSA to investigate how institutions failed to protect children. This part of their work is called the Truth Project: IICSA Share Your Experience form

For the media

If you’re a journalist reporting on non-recent child abuse in football, sport or any other setting, please read our media guidelines. We advise against using terms such as ‘historic’ or ‘historical’ sexual abuse. Read NAPAC’s media guidelines here

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